Health Insurance and Claims
What types of health insurance do you accept?
We accept ALL private health insurance providers in Australia. If you're unsure whether your plan covers osteopathy, we recommend contacting your insurer before your appointment.
Do you accept TAC, WorkCover or DVA?
Yes, we do. Book in your appointment and bring in any relevant documents for your osteopath to process your claims.
Appointments and Scheduling
How do I cancel or reschedule my appointment?
After booking, you’ll receive an email and SMS with a link where you can cancel or reschedule your appointment. Please provide at least 24 hours notice to avoid late cancellation fees.
Cancellation Policy
Cancellations within 24 hours = 50% consultation fee
12 hours or no-show = 100% consultation fee
Treatment and Techniques
Do we have to do dry needling or adjustments in a treatment?
No, dry needling and adjustments (spinal manipulation) are just small components of our sessions. We offer a variety of other techniques to help relieve pain, tension, and stiffness. If you're uncomfortable with needles or adjustments, that's perfectly fine.
How many times do I have to see my osteopath?
The number of treatments required depends on your specific condition. Short-term issues may need 3-4 sessions, while chronic conditions may require longer-term care. Your osteopath will discuss the details with you during your session.
Medical Certificates
Can I get a medical certificate?
Yes, depending on your condition, osteopaths are able to provide a medical certificate.